The client reported not receiving their recent bank statements. I investigated the issue and found that:

• The client's email address in the system was outdated

Resolution:

• I updated the client's email address to jamesdlamini@iworx.net in our system

• I confirmed with the client that this is their correct mailing address

• I requested a reprint of the missing bank statements and informed the client they can expect to receive them within [number] business days